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Service Level Agreement

We believe all our customers should benefit from a comprehensive range of guarantees

Service Level Agreement

We know that your server is an important part of your business, so every Dedicated Server we sell comes with a comprehensive Service Level Agreement.

  • 99.9% Uptime Guarantee
    99.9% Uptime Guarantee

    In the unlikely event that we experience a network failure we will credit your account with one day of service for every hour of downtime over four hours. Simply contact a member of our customer services team to arrange the credit.

    Please note that this guarantee applies to HostMee's network connectivity and excludes scheduled maintenance.

  • Instant Reboot Guarantee
    Instant Reboot Guarantee

    You will be able to instantly reboot your server anytime by accessing your online control panel.

  • Customer Charter
    Customer Charter

    Our customer charter sets out how we want to deal with our customers, covering points including communications, billing, privacy & security and making complaints.
    Read our customer charter now.

  • Price Freeze Guarantee
    Price Freeze Guarantee

    The price at which you sign up is the price you pay for the duration of your account with HostMee - we guarantee you will never pay any more.

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